IT Service Management with ITIL 4 Foundation -Full Training

IT Service Management with ITIL 4 Foundation -Full Training, available at $49.99, has an average rating of 4.57, with 65 lectures, based on 2062 reviews, and has 17726 subscribers.

You will learn about Overview of IT Service Management and ITIL Concepts of Service Management The Four Dimensions of Service Management ITIL Service Value System The 34 ITIL Practices This course is ideal for individuals who are Students wanting to learn about the ITIL 4 Foundation Certification or ITSM Professionals looking to enhance their skills with the ITIL 4 framework or Anyone interested in the ITIL 4 Foundation framework or Project Engineers or ITSM Practitioners It is particularly useful for Students wanting to learn about the ITIL 4 Foundation Certification or ITSM Professionals looking to enhance their skills with the ITIL 4 framework or Anyone interested in the ITIL 4 Foundation framework or Project Engineers or ITSM Practitioners.

Enroll now: IT Service Management with ITIL 4 Foundation -Full Training

Summary

Title: IT Service Management with ITIL 4 Foundation -Full Training

Price: $49.99

Average Rating: 4.57

Number of Lectures: 65

Number of Published Lectures: 65

Number of Curriculum Items: 65

Number of Published Curriculum Objects: 65

Original Price: $39.99

Quality Status: approved

Status: Live

What You Will Learn

Overview of IT Service Management and ITIL

Concepts of Service Management

The Four Dimensions of Service Management

ITIL Service Value System

The 34 ITIL Practices

Who Should Attend

Students wanting to learn about the ITIL 4 Foundation Certification

ITSM Professionals looking to enhance their skills with the ITIL 4 framework

Anyone interested in the ITIL 4 Foundation framework

Project Engineers

ITSM Practitioners

Target Audiences

Students wanting to learn about the ITIL 4 Foundation Certification

ITSM Professionals looking to enhance their skills with the ITIL 4 framework

Anyone interested in the ITIL 4 Foundation framework

Project Engineers

ITSM Practitioners

NON-AFFILIATION DISCLAIMER: THIS COURSE IS NOT ASSOCIATED WITH NOR ENDORSED BY AXELOS.

ITIL 4– the Information Technology Infrastructure Library is the conglomerate of Best Practices from several Industry sector and world class company. ITIL4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existingknowledge.

This 3 hour course provides a full, highly-detailed, thorough and clear guide to ITIL 4 Foundation and how to implement it into the organizational day-to-day activities.

This course offers an exceptional thorough look at the ITIL 4 Foundation framework as it goes through the Four Dimensions, the Guiding Principles, Service Value System, and the IT Service Management Best Practices.

This course will help you gain a perfect understanding on the ITIL 4 Foundation framework with REAL LIFE EXAMPLES, 3 Exams and +240 QUESTIONS WITH ANSWERS!

NOTE THAT THE LAST VIDEO/LESSON CONTAINS 3 Exams and +240 QUESTIONS WITH ANSWERS IN PDF FORM.

PLEASE DO TAKE A LOOK AT THE VIDEOS PROVIDED FOR FREE BEFORE ENROLLING IN THIS COURSE!

This course is divided into 5 sections:

The first sectionacts as an introductionto the course, it provides you with definitions such as ITIL4, IT Service Management, the Four Dimensions, the Service Value System and more.

The second sectionspeaks of the Concepts of Service Management, such as, Value and Value co-creation, Organizations, service providers/consumers, and other stakeholders, Products and services, Service relationships, Value outcomes, costs, and risks.

The third section contains a very detailed and simple explanation of the Four Dimensions of Service Management,such as, Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes, INLCUDING REAL-LIFE EXAMPLES.

The fourth sectioncontains a very detailed and simple explanation of The Service Value System,including, Opportunity, Demand and Value, The Guiding Principles -in which we’ll talk about each one separately- , Governance, Service Value Chain, Continual Improvement, INLCUDING REAL-LIFE EXAMPLES..

The fifth partis part of  The Service Value System,here we’ll go through each of the 34 Practices INLCUDING REAL-LIFE EXAMPLES.

PLEASE DO TAKE A LOOK AT THE COURSE CONTENT BEFORE ENROLLING IN THIS COURSE!

Course Curriculum

Chapter 1: Introduction

Lecture 1: ITIL 4 Foundation Certification Masterclass (2022)

Lecture 2: Introduction to IT Service Management

Chapter 2: Concepts of Service Management

Lecture 1: Concepts of Service Management: Introduction

Lecture 2: Value and Value Co-Creation

Lecture 3: Organizations, Service providers, Service consumers, and other stakeholders

Lecture 4: Products and Services

Lecture 5: Service Relationships

Lecture 6: Outcomes, Costs, Risks, and Utility & Warranty

Chapter 3: The Four Dimensions of Service Management

Lecture 1: The Four Dimensions of Service Management: Introduction

Lecture 2: Organizations and People

Lecture 3: Information and Technology

Lecture 4: Partners and Suppliers

Lecture 5: Value Streams and Processes

Chapter 4: The Service Value System

Lecture 1: The Service Value System: Overview

Lecture 2: Opportunity, Demand and Value

Lecture 3: The Guiding Principles: Overview

Lecture 4: Guiding Principle #1: Focus on Value

Lecture 5: Guiding Principle #2: Start Where You Are

Lecture 6: Guiding Principle #3: Progress Iteratively With Feedback

Lecture 7: Guiding Principle #4: Collaborate and Promote Visibility

Lecture 8: Guiding Principle #5: Think and Work Holistically

Lecture 9: Guiding Principle #6: Keep it Simple and Practical

Lecture 10: Guiding Principle #7: Optimize and Automate

Lecture 11: Governance

Lecture 12: Service Value Chain: Overview

Lecture 13: Service Value Chain: The 6 Activities

Lecture 14: Continual Improvement: Overview

Lecture 15: The Continual Improvement Model

Lecture 16: Continual Improvement and The Guiding Principles

Chapter 5: The 34 ITIL Practices

Lecture 1: The 34 ITIL Practices: Overview

Lecture 2: General Management Practices: Architecture Management

Lecture 3: General Management Practices: Continual improvement

Lecture 4: General Management Practices: InfoSec Management

Lecture 5: General Management Practices: Knowledge Management

Lecture 6: General Management Practices: Measurement and Reporting

Lecture 7: General Management Practices: Organizational Change Management

Lecture 8: General Management Practices: Portfolio Management

Lecture 9: General Management Practices: Project Management

Lecture 10: General Management Practices: Relationship Management

Lecture 11: General Management Practices: Risk Management

Lecture 12: General Management Practices: Service Financial Management

Lecture 13: General Management Practices: Strategy Management

Lecture 14: General Management Practices: Supplier Management

Lecture 15: General Management Practices: Workforce and Talent Management

Lecture 16: Service Management Practices: Availability Management

Lecture 17: Service Management Practices: Business Analysis

Lecture 18: Service Management Practices: Capacity and Performance Management

Lecture 19: Service Management Practices: Change Control

Lecture 20: Service Management Practices: Incident Management

Lecture 21: Service Management Practices: IT Asset Management

Lecture 22: Service Management Practices: Monitoring and Event Management

Lecture 23: Service Management Practices: Problem Management

Lecture 24: Service Management Practices: Release Management

Lecture 25: Service Management Practices: Service Catalogue Management

Lecture 26: Service Management Practices: Service Configuration Management

Lecture 27: Service Management Practices: Service Continuity Management

Lecture 28: Service Management Practices: Service Design

Lecture 29: Service Management Practices: Service Desk

Lecture 30: Service Management Practices Service: Level Management

Lecture 31: Service Management Practices: Service Request Management

Lecture 32: Service Management Practices: Service Validation and Testing

Lecture 33: Technical Management Practices: Deployment Management

Lecture 34: Technical Management Practices: Infrastructure and Platform Management

Lecture 35: TMP: Software Development and Management (Questions &Exams are in the resources)

Lecture 36: GET YOUR PRACTICE QUESTIONS AND EXAMS FROM THE LESSON ABOVE. THIS ISNT A LESSON

Instructors

EL MAQTBA
Providing IT, Cloud Computing, Security and Quality Training

Rating Distribution

1 stars: 50 votes

2 stars: 92 votes

3 stars: 349 votes

4 stars: 618 votes

5 stars: 953 votes

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